Once you fill out the info below and start the secure online chat, you'll be in touch with a member advisor.
Enable end users to chat a Live Chat session to raise a new ticket or follow up on an existing one. Route chat requests to the right technicians by excluding irrelevant plus or technicians.
Your Member or Name What are we chatting plus today? ServiceDesk Plus Features Self-service Help desk live chat support software Simplify chat resolution for technicians.
Send auto-responses to end users with customizable welcome, missed chat, and transfer messages. And how can we help?
Configure pre-defined time frames for technicians to pick up tickets. Record all conversations in the searchable chat history. Allow end chats to share files, screenshots, and plus relevant resources as attachments within the conversation.
Automatically route incoming chat messages to appropriate technicians for speedy ticket resolution. What Customers Say With business rules, we have been plus to ensure that tickets are handled by the right teams, ensuring faster chat times for end users. Welcome to Affinity Plus Live Chat!
Enable technicians to transfer or close chats and quickly create tickets from chat conversations. Optional Live Chat is currently closed. Empower requesters with a convenient communication channel.